Last updated: July 13, 2026
Information for users who want to delete their ChallengeMe account or app-related personal data.
Item
Details
App name
ChallengeMe
Full store name
ChallengeMe
Android package ID
com.yancom.challenge_me
iOS Bundle ID
com.yancom.challengeMe
Provider / data controller
Double Shot OÜ
Support email
Overview
This page explains how ChallengeMe users can delete their account or request deletion of personal data associated with their use of the app. It is intended to support app store requirements and to provide a clear process for account deletion, content deletion, and privacy-related requests.
ChallengeMe allows users to create, join, and complete challenges with tasks, progress tracking, interactive widgets, shared content, comments, reactions, media uploads, location-based tasks, and notifications. Because ChallengeMe may include user-generated content and social features, account deletion may affect your profile, content, media, comments, reactions, and related app records.
How to delete your account in the app
ChallengeMe provides an in-app account deletion option where available. The exact screen names may vary by app version, but the general process is:
- Open the ChallengeMe app.
- Go to Profile, Settings, or Account.
- Choose Delete Account or a similar account deletion option.
- Read the deletion information carefully.
- Confirm the deletion request.
After you confirm deletion, your account and related personal data will be deleted or anonymized according to this page and our Privacy Policy, unless we need to retain limited information for legal, security, fraud prevention, accounting, or dispute-resolution purposes.
How to request deletion by email
If you cannot access the app, cannot find the deletion option, or want to request deletion by email, contact us using the email address connected to your ChallengeMe account when possible.
- Email sergey@doubleshot.digital.
- Use the subject line: ChallengeMe Account Deletion Request.
- Include the app name: ChallengeMe.
- Include the email address connected to your ChallengeMe account.
- Include your platform: iOS or Android.
- If your request is related to an individual purchase, include the approximate purchase date and product or subscription type.
- If your request concerns company-sponsored access, include your company name and work email domain. If you are an authorised company representative asking about billing, include the relevant Stripe invoice, customer, or subscription reference.
- Do not send passwords or full payment card details.
We may ask for limited additional information to verify that you are the account owner. This helps prevent unauthorized account deletion.
What data may be deleted or anonymized
Depending on what data exists and can be linked to your account, account deletion may include deletion or anonymization of:
- Your ChallengeMe account profile, including email address, display name, avatar, and user ID.
- Your work email address, company domain association, work email verification status, and company-sponsored entitlement linked to your account.
- ChallengeMe authentication records controlled by us, where technically possible.
- Challenges, tasks, notes, text, comments, reactions, polls, quizzes, progress records, and other user-generated content linked to your account.
- Photos, videos, audio files, documents, and other uploaded media stored in Firebase Storage, Supabase, or similar systems, where linked to your account and technically possible to delete.
- Location data associated with your account or location-based tasks, where stored and linked to your account.
- Push notification tokens and device identifiers linked to your account, where technically possible.
- Support messages and privacy requests, where deletion is legally and operationally possible.
Public and shared content
ChallengeMe supports public and private challenges and may allow comments, reactions, links, media, and other user-generated content. If you shared content publicly or with other users, deleting your account may remove or anonymize your profile and content where technically possible.
However, some copies may remain in limited situations, for example if other users have already viewed, saved, copied, exported, shared, reported, or included your content in their own activity. We may also retain content or records where necessary for moderation, safety, abuse prevention, legal compliance, or dispute resolution.
What may not be deleted immediately
Some information may be retained for a limited period or may not be fully deletable in specific cases, including:
- Purchase, Stripe billing, invoice, subscription, transaction, or receipt records needed for accounting, tax, fraud prevention, refund support, legal compliance, or dispute resolution.
- Records controlled by Apple App Store, Google Play, RevenueCat, Stripe, or other payment-related providers, which may be subject to their own deletion procedures and retention requirements.
- Moderation, safety, abuse prevention, reporting, and security records, especially where content or behavior has been reported or investigated.
- Aggregated, anonymized, or de-identified analytics that no longer identifies you.
- Crash logs, security logs, fraud prevention logs, and backup copies that are retained for a limited period according to provider retention schedules.
- Information we are legally required to keep or need to defend legal claims, enforce our terms, prevent abuse, or protect the security of the app.
Deleting uploaded media or individual content
You may be able to delete certain uploaded media, challenges, tasks, notes, comments, or other content directly in the app without deleting your entire account. If you cannot delete specific content yourself, contact us by email and provide enough information to locate the content.
Please include screenshots or descriptions only if they help us identify the content. Do not send passwords, full payment card details, or unnecessary sensitive information.
Subscriptions and account deletion
Deleting your ChallengeMe account or app data does not automatically cancel an active individual or company subscription. A data deletion request does not automatically stop future renewals or issue a refund.
For an individual subscription, cancel through the Apple ID or Google Play account used for the purchase, as applicable.
For a company subscription purchased through Stripe, the company customer or another authorised representative must use any subscription-management method provided with the purchase or contact sergey@doubleshot.digital before the next renewal date. Deleting one employee's account ends that employee's company-sponsored access but does not cancel the company subscription or affect access for other eligible employees.
Company subscriptions automatically renew unless cancelled before the next renewal date. Unless otherwise stated at purchase or required by law, cancellation takes effect at the end of the current paid billing period.
Processing time
We aim to process valid deletion requests within 30 days. In some cases, we may need additional time if the request is complex, if we need to verify your identity, or if data is stored across multiple systems or service providers. If applicable law requires a different timeline, we will follow that requirement.
Before you submit a request
Please make sure your request includes enough information for us to identify your ChallengeMe account or the relevant content. If we cannot identify the account or data from the information provided, we may not be able to complete the deletion request.
For account deletion, please contact us from the email address connected to your ChallengeMe account whenever possible.
Privacy Policy
For more information about how ChallengeMe collects, uses, stores, shares, and protects data, please review the ChallengeMe Privacy Policy on our website.
Contact
For account deletion, data deletion, privacy questions, or support requests, contact:
- Company: Double Shot OÜ
- Registered address: Sepapaja tn 6, 15551 Tallinn, Harju Maakond, Estonia
- Company registration number: 17485987
- Email: sergey@doubleshot.digital
- Website: https://doubleshot.digital